TERMS AND CONDITIONS
NO COMMERCIAL USE AND COPYRIGHT
This site is for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercial exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site or any of its content to further any commercial purpose, including any advertising or advertising revenue generation activity on your site.
TUTUDUMONDE.COM PRIVACY PRINCIPLES
We collect personal information to enable you to transact business with us. This information includes:
- Your full name
- Your mobile number
- Your postal address
- Your email address
Additional optional information is requested which allows Tutudumonde.com to more effectively deliver our service to you. This includes but isn’t limited to singing up for our newsletter (optional).
Any information requests without a red star next to them are optional (creating an account has required information denoted by the red star and optional information without).
Further information is collected about your visit to our website. This information also assists us with further enhancements to our service offering.
This information includes:
- Date and time you visited out website
- Pages accessed
- How long your visit lasted
Information Use and Disclosure
Information is used to deliver (required by postal and courier companies) the items you have purchased and to further enhance our service offering to you. We will with your consent use this information to contact you as part of any Tutudumonde.com marketing promotion if you select this option when signing up for your account. This will be limited, as we all hate excessive spam.
At anytime you can unsubscribe by clicking unsubscribe at the bottom of our newsletters.
No personal information will be sold or traded with any entity except with your explicit consent or when required by an applicable Australian law.
Information Data Quality
At anytime you can log into www.tutudumonde.com and update your personal details. You can also at anytime cancel your account at the bottom of your personal details.
Every reasonable attempt is made to secure your personal data. Our website is hosted in a secure facility and industry standard SSL encryption is used to secure information transferred from your PC to our web server across the Internet. That being said Tutudumonde.com accepts no responsibility or liability for any security event resulting from your use of our website. You are responsible for the security and confidentiality of your password to access this site.
If you cancel your account any personal information related to your name or street address is deleted from our website.
Information on previous purchases and area code will remain on our systems from statistical analysis only.
While Tutu du Monde does its best, it cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.
Information on this website is subject to change without notice.
AVAILIBILITY AND BACKORDERS
From time to time items that are listed as in stock may in fact not be. Tutu du Monde apologies if this situation does occur and will contact you as soon as possible to offer you a refund, or discuss placing the item on back order for you or offering you a suitable alternative.
COPYRIGHT AND TRADEMARKS
All trademarks appearing on this website are the property of their respective owners. The use of any of Tutu du Monde’s trademarks is strictly prohibited unless we provide prior written consent.
Unless otherwise indicated, copyright in the information on this website is owned by Tutu du Monde. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose.
The inclusion of any hyperlinks to third party websites does not imply Tutu du Monde’s endorsement or approval of such third parties, their websites or their businesses or other activities.
1. There are no fees applied to use of Gift Vouchers on your purchase.
2. Gift Voucher are valid for 12 months from the date of issue as listed on the printed or digital copy of the gift card.
3. Gift Vouchers are non transferable and may not be returned or redeemed for cash (except as required by law)
4. Gift Vouchers may only be used in one transaction with the total value of the gift card used. Our system will be unable to process an order with a gift card if the total value of the order is less than the voucher amount.
5. If your order exceeds the amount of the gift voucher, the remaining balance must be paid by credit card, debit card or PayPal.
6. If you return products purchased using a gift voucher, the remaining balance will be credited on a new gift voucher to be used on your next purchase.
7. Digital Gift Vouchers will be emailed to the recipient included in the shipping details of the order. Gift Vouchers are emailed on the next business day once the order is submitted. Tutu Du Monde is not liable for delivery of a Gift Voucher to an incorrect or non-existent email address, this is the sole responsibility of the purchaser.
8. Tutu Du Monde is not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission.
9. Tutu Du Monde reserves the right to cancel a Gift Voucher if we deem such action to be necessary.
10. Promotion codes cannot be applied to the purchase of Gift Vouchers with the exception of free shipping which is applied to Printed Gift Voucher orders exceeding $200
11. Sales tax and shipping is applicable on any products purchased with a Tutu Du Monde Gift Voucher.
12. Shipping is applicable on Printed Gift Cards less than $200 in value.
While we seek to ensure accurate pricing of all good's particularly sale items, errors do happen. All orders are reviewed prior to acceptance and processing. Until a review is completed ensuring stock availability and correct pricing has been applied the order hasn't been accepted. While we apologise for any inconvenience this causes. Tutu du Monde won't process orders with pricing errors. All orders with pricing errors will be cancelled .
We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
We expressly prohibit purchases for resale and/or reselling any Tutu du Monde product as part of any business (including any on-line business) unless agreed in writing by Tutu du Monde.
LINKING TO TUTUDUMONDE.COM
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
For more information regarding delivery, visit this our Shipping Information
This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let our customer service team know if you have any complaints or comments by emailing us at [email protected]
GIFT WITH PURCHASE
Offer is valid until 12th of June or while supplies last and restricted to one gift per customer. Available on online orders only. Tutu Du Monde reserves the right to change or substitute the gift at any time. Offer is non transferable and may not be given, bartered, substituted, sold or exchanged for cash or credit. This offer cannot be used in conjunction with any other offer.
If customer receives a gift based on applicable spend amount, the offer does not apply if the customer chooses to return items where the spend total is less than the applicable amount. In this instance the gift must be returned with other returned items.
BESPOKE TERMS AND CONDITIONS
Bespoke products will be made specifically to your order in accordance to the exact customer specifications as signed in this form. It is the responsibility of the customer to check all the details of the order are correct and suitable for their requirements, including sizes, embellishment, colours, payment, production, lead-time and delivery timeframes.
Our standard Bespoke lead-times are approximately 6 weeks.
In the circumstance that a Bespoke order is ready early, Tutu du Monde will contact the customer to offer an earlier delivery; the customer may accept but this is not mandatory.
We are able to offer a priority service of 3 weeks, attracting a 50% surcharge on total order value. If you require your order in 3 weeks, please select this option during the order completion.
Customers are invited to make an appointment to visit the Tutu du Monde Sydney showroom, located in Alexandria, where the collection can be viewed, garments can be tried on, measurements taken and embellishments can be selected. This showroom consultation is available for a booking fee of $80, which can be applied as a credit to your final purchase.
Please email [email protected] to organise an appointment
We shall not be liable for delays or failure in delivery because a courier cannot gain access to the delivery address or because of circumstances beyond our reasonable control.
Once your order is ready, we will endeavour to send out all orders in 2-3 business days. Customers will be sent an email with tracking details once their order has been sent. Unfortunately, we cannot deliver to PO boxes. A person must be available at the specified shipping address to sign for delivery.
Australian deliveries are made using DHL (usually takes 2-3 business days depending on the area). If no-one is available at the address specified when the deliver is attempted, your parcel will be returned to the DHL dispatch centre and a card left with details of how to arrange a re-delivery – we recommend the customer must make time allowance for this as a precaution.
International deliveries are made using DHL (usually takes 3-5 business days depending on the area). If no-one is available at the address specified when the deliver is attempted, your parcel will be returned to the DHL dispatch centre and a card left with details of how to arrange a re-delivery – we recommend the customer must make time allowance for this as a precaution.
Customers will be sent an email with tracking details once their order has been sent.
We are able to offer customers the option of picking up their Bespoke order, at our Sydney Showroom. Simply select the pick up option during the checkout when completing the order. Customers will be contacted via email when their order is ready for collection if the option of pick up has been selected.
RISK AND PROPERTY
We carry the risk of loss or damage to the products until you receive them.
ESSENTIAL CHECKS ON DELIVERY
An adult must be available at the address to carefully check the unwrapped product, sign and acknowledge receipt in a safe and satisfactory condition.
Please report any defects immediately upon delivery to Customer Services.
The personal information that we ask of you is confidential. We do not give out or sell your email address, phone number, or credit card information to any other Companies or Institutions.
If you have any question or wish to place an order, please contact us.
QUALITY OF GOODS
Every effort is made to ensure that the products that we supply correspond closely to the samples, images on the website, and any sales collateral. Unfortunately, due to variations in production runs, computer monitor screen differences and printing colour differences, Tutu du Monde can not accept responsibility for slight variations in colour, embellishment or construction; imperfections and variations which we believe add to the unique features of our products, and most importantly to that of our Bespoke offering.
As an extension of Tutu du Monde signature collections, the Bespoke collection is hand-made to order and for that reason each and every garment will always be slightly different, a truly one-off premium service.
All garments are specialist dry-clean only.
Every Bespoke product is made to order therefore we are unable to accept returns unless faulty.
We are unable to accept returns for change of mind, fit, colour, or differences in expectation. Please ensure sizes are chose carefully as we are not able to return or exchange sizes.
If you have received your product and found it to be faulty please contact us immediately for assistance.
Shipping charges are only refundable is your item(s) ordered were faulty, unwashed and unworn.
If a customer needs to amend or cancel an order they are entitled to do so at any time up to 24 hours after your order is confirmed. That is, after the deposit has been paid and confirmation email received.
If a customer attempts to amend or cancel an order more than 24 hours after confirmation, we reserve the right to hold the non-refundable deposit and charge any additional costs incurred in relation to the order.
Please contact us your cancellation marked subject “URGENT CANCELLATION” , please ensure the name, address, all product details are on the email.
You undertake that all goods ordered are for private and domestic use only and are not for resale. Tutu du Monde images are strictly copyright.