Cosmetics, earrings, hair accessories, underwear and swimwear are not eligible for exchanges or refunds.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.
Items should be returned new, unused, and with all Tutu du Monde garment tags still attached. Damaged soiled or altered returns may not be accepted and may be sent back to the customer.
All items returned should have a Online Store Returns Form included.
Unidentified returns outside the 15-day policy will always be returned to the sender using our standard courier service. You will be emailed a tracking number. We however will not accept any liability for these returned goods.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Repeated Returns. All customers returns are reviewed and monitored. Excessive customer returns will be reviewed and potentially refused at our discretion or lead to the closure of your Tutu du Monde account.
We respectively decline any requests to alter our returns and exchanges policy.