Cosmetics, earrings, hair accessories, underwear and swimwear are not eligible for exchanges or refunds.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.
Items should be returned new, unused, and with all Tutu du Monde garment tags still attached. Damaged, soiled or altered returns will not be accepted and may be sent back to the customer.
Unauthorised returns will not be accepted and will be returned to sender. We will not accept any liability for these goods on their return.
Unidentified returns outside the 20-day policy will always be returned to the sender using our standard courier service. You will be emailed a tracking number, however, will not accept any liability for these returned goods.
Please note: items that are damaged as a result of wear and tear are not considered to be faulty.
Repeated Returns: all customers returns are reviewed and monitored. Excessive customer returns will be reviewed and potentially refused at our discretion or lead to the closure of your Tutu du Monde account.
We respectively decline any requests to alter our returns and exchanges policy.