Due to health reasons cosmetics, earrings, hair accessories, underwear and swimwear are not able to be returned unless faulty or wrongly described.

Tutu du Monde is unable to offer returns on sale items unless faulty or wrongly described.

Returns must be sent back withing 20 days of receiving the goods.

 

All returns are to an Australian address. The customer is responsible for shipping the return to Australia.

 

Please Note: Returns with the value of $1,000 + will be charged a $150 handling fee

 

Eligibility for return

Full priced items are eligible for a refund or exchange if returned within 20 days of delivery date. Return items must be unworn, unwashed, undamaged, unused, and with all original tags attached.

Styles that are soiled, worn, damaged, laundered or have had labels removed will not be accepted. It is at Tutu Du Monde’s discretion to determine if the returned product has been soiled. If it is determined to be soiled, orders will not be accepted for a return or store credit. The return of any damaged or soiled items will be at the expense of the customer or will be damaged out/destroyed by Tutu Du Monde.  

 

SALE

There are strictly no refunds or exchanges on sale items. All sales are final, and we are unable to make any pricing adjustments once the order has been placed.

Tutu Du Monde reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Making a return or exchange is easy. Just follow the below steps to do so:

1. To process your return or exchange please click on the portal link below

 

For the USA please click:

Start my return / exchange

For Europe & the UK please click:

Start my return / exchange

 

2. Enter your details as prompted. You will require your order number and email or post code

3. Select the item you wish to exchange. Select Exchange for a new size, follow the prompts and select your size. If your size is unavailable, you may select other product options or a credit.

4. If selecting to return your item, select Return and please follow the prompts through to the end. We would love to hear why you are selecting a return so that we can better assist you in the future.

5. Once you complete the online returns process, you will receive an email advising of the return address and any relevant information to complete your return/exchange. We do not provide international return labels at this time. Please note: All returns are to an Australian address. The customer is responsible for shipping the return to Australia. Tutu Du Monde is not responsible for the loss of any goods being returned.

Please note: Returns with the value of $1,000 + will be charged a $150 handling fee.

Use the portal for returns or exchanges, credits, refunds, faulty or expecting something else orders. All updates will occur via email. The customer is required to cover the cost of return shipping.

If your return is not allowed, please see our Returns Policy below for why your order may not have met the return criteria.

Exchanges are subject to stock availability and our 20-day Returns Policy. If you would like to change styles, please read start my return or exchange information above. You can access the portal in the link below

Start my return / exchange

Note: There is strictly no exchange for sale items unless faulty or wrongly described.

Please note there is strictly no refunds for sale items and shipping charges are non-refundable unless faulty.

All sales are final, and we are unable to make any pricing adjustments once the order has been placed.

Refunds will be credited to the original purchase method; this is subject to 20-day returns policy.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and, unfortunately, we are unable to influence this.

Customs duties and sales taxes are non-refundable through Tutu du Monde. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

All goods are thoroughly quality controlled and checked for faults before they are dispatched to customers. We expect that your goods will arrive in the condition they are intended to. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Please check your items on delivery. Should you receive an item that is not in perfect condition, please contact us immediately.  

Note: Ensure to carefully read the 'Care Instruction' attached to your garments. Tutu du Monde will not be hold responsible if the customer fails to follow care instruction.

With detailed beading work at the core of our designs, each style is hand-crafted by our highly skilled, gifted & dedicated team of world-class artisans in India, using age-old traditional techniques. Each piece is unique, and slight variations in embellishments may occur, which is what makes our product special and individual to each customer.

We have made every effort to display as accurately as possible the colours of our products that appear on TUTUDUMONDE.COM. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Cosmetics, earrings, hair accessories, underwear and swimwear are not eligible for exchanges or refunds.

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.

Items should be returned new, unused, and with all Tutu du Monde garment tags still attached. Damaged, soiled or altered returns will not be accepted and may be sent back to the customer.

Unauthorised returns will not be accepted and will be returned to sender. We will not accept any liability for these goods on their return.

Unidentified returns outside the 20-day policy will always be returned to the sender using our standard courier service. You will be emailed a tracking number, however, will not accept any liability for these returned goods.

Please note: items that are damaged as a result of wear and tear are not considered to be faulty.

Repeated Returns: all customers returns are reviewed and monitored. Excessive customer returns will be reviewed and potentially refused at our discretion or lead to the closure of your Tutu du Monde account.

We respectively decline any requests to alter our returns and exchanges policy.

Video Evidence for Faulty Product Returns

Due to advances in AI and the growing ability to alter or generate images artificially, we may ask you to submit a short video when reporting a faulty product. This helps us verify the true condition of the item and protects against the submission of manipulated or AI-generated images. Video evidence allows us to process your return or refund fairly and accurately. Any video submitted will be used solely for this purpose and handled in accordance with our Privacy Policy.